In the lawsuit, photos were submitted of damage consumers claim they suffered after using WEN Hair Care products.
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Also provided in the lawsuit were online reviews revealing that user complaints started way back in 2012. People wrote that they started seeing hair loss after one week of use; one user claimed to suffer sores on her scalp which eventually lead to her hair falling out. And another reported that even after she stopped using the products her “hair [is] still not quite right.”
Others went on social media with their complaints:
“From what we understand about the product and how it causes hair loss is it contains virtually no cleanser,” attorney Amy Davis toldCBS Los Angeleswhen the initial lawsuit was filed. “It’s like using lotion to wash your hair. So instead of removing the product when you rinse it off, it just becomes impacted in your hair follicle.”
When she examined the photos used in the lawsuit she also didn’t see a connection to Wen. “There were pictures of women who have typical female pattern hair loss. There were also pictures of people with alopecia areata, which is an autoimmune form of hair loss.”
In July the FDA launched aninvestigationinto the cleansing conditioner after getting 127 separate consumer complaints, which was the largest number of reports “ever associated with a cosmetic hair cleansing product,”according to the FDA’s report.
The brand issued astatement to CBS Newsthat it was cooperating with the FDA. “We have shared our formulations and ingredients with the FDA,”the brand said. “We … exceed the FDA’s requirements for cosmetic manufacturers and have always been transparent.”
TheFDA disagreed, telling the news outletthat Wen “did not address safety concerns related to hair loss. We do not know if the company has other safety data, and we do not have the legal authority to require a cosmetics firm to provide product safety information.”
Stay tuned for more updates.
What do you think of the images of consumers’ hair loss?
source: people.com
